Billing
Refund & Cancellation Policy
Our subscription cancellation and refund approach for Double Entry AI customers.
Cancellation
You can cancel a recurring subscription before the next renewal through the billing controls provided in the application or by contacting support. Cancellation normally stops the next renewal while allowing access to continue through the paid period, unless otherwise stated at checkout.
Refunds
Subscription fees are generally non-refundable once a billing period has started, except where a refund is required by applicable law or where Double Entry AI approves a refund for a specific billing issue. If you believe you were charged in error, contact support with your account email and transaction details.
Failed or duplicate payments
If a payment is duplicated, incorrectly charged, or successfully debited but your subscription was not updated, contact us promptly. We will review the payment record with the payment provider and correct eligible billing errors.
Service issues
If a material service issue prevents you from using a paid feature, please contact support. We may investigate, restore access, extend service or provide another appropriate remedy depending on the circumstances.
How to request help
Email info@doubleentryai.com with your account email, date of charge, amount and a short description of the issue. Never send your full card number or CVV.