Privacy Policy

1. Information we collect

We collect information you provide when you create an account, set up a business, create invoices, manage customers, configure payment details, contact support or use features of Double Entry AI. This can include business name, contact details, GST and tax information, customer and supplier details, invoice content, payment status, voice input, and account activity.

2. How we use information

We use information to provide invoicing, document generation, voice processing, reporting, reminders, customer support, security, billing and product improvement. We use business data to produce the outputs you request and to keep your workspace functioning.

3. AI and voice processing

When you use voice or AI features, relevant input may be processed by technology providers that help us transcribe speech or generate structured results. We do not treat AI output as a substitute for your review. You remain responsible for checking invoices, tax details and payment information before sending them.

4. Payment information

Payments for Double Entry AI subscriptions are handled through our payment gateway or payment service provider. We do not need to store your complete card number or CVV to provide the service. Payment providers may collect and process payment information under their own terms and privacy policies.

5. Sharing

We may share information with service providers that operate hosting, authentication, analytics, AI, communications and payment infrastructure, only as needed to provide the service. We may also disclose information where required by law or to protect the security and rights of our users and service.

6. Security

We use reasonable technical and organizational safeguards designed to protect account and business information. No internet service can guarantee absolute security, so please use strong credentials and keep access to your account private.

7. Retention and deletion

We retain information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes and enforce agreements. You may request account or data deletion subject to information that must be retained by law.

8. Your choices

You can review and update many account and business details from the application. For privacy requests, contact us through the Contact page or the support channel available in the application.

9. Changes

We may update this policy as the product or legal requirements change. Material changes will be communicated through the service where appropriate.

10. Contact

Privacy questions can be sent to info@doubleentryai.com.